The Sims 4 Is Not Displaying In The EA App (Fix for Bug)

Are you having trouble playing the Sims 4 that you just purchased because it isn't showing up in your EA App Collection? If so, you've come to the correct spot since this guide has all the information you want. A number of gamers have reported their dissatisfaction with the EA App because of this glitch. Fortunately, EA has developed fixes to resolve this problem. Having said that, this is all the information you need to know.

How to Fix The Sims 4 Disappearing/Not Appearing in the EA App

The Sims 4 Not Showing Up In EA App

First things first: DLC or expansion material would not be visible in your EA Collection. Only the Collection's complete games are shown. However, the following is how you may check your DLC or expansion packs:

  • Log in to your account on the EA App and go to your Collection.
  • Further, highlight the game for which you have bought the Expansion or DLC.
  • Click on the 3 dots icon > Manage Add-ons.
  • There you should be able to see all the Expansion or DLCs you have bought.

Here are several options if the Sims 4 game is complete and not an expansion.

Verify your status of payment

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If you just bought The Sims 4 and it isn't appearing on the EA App, you need to verify the status of your payment. Take these actions to achieve that:

  • Use this link to access the EA Account Settings Portal.
  • Now, click on the Order History tab.
  • From there, you can check your order status for the Sims 4 or any other purchased game.
  • If the status is still pending, then you may receive the game in your EA Collection.

But if you've already bought The Sims 4 and it's still not available on the EA App, try these steps:

  • Navigate and click on Menu in the top-left corner of the screen.
  • For the next step, highlight the Help option and Restart EA App.
  • The Sims 4 should now show up in the collection. If it still doesn’t show up, then log out and log in to your account again.

Undelete the EA app

I advise you to delete and reinstall your EA software if everything else fails. The Sims 4 should now once again show in your Collection when this problem is fixed.

Empty Cache

  • Head over to the EA App and click on Menu on the top-left.
  • Navigate to the Help option and click on App Recovery.
  • After that, select Clear Cache to get the job done.
  • Relaunch EA App again to check if the Sims 4 is available in EA App.

That is really the only thing you can do to address the Sims 4 not appearing in the EA App problem. Here on 23813, you may peruse our other guides on the Sims 4 while you're here.

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